FAQ – Vibro-Q

The Vibro-Q Knowledge Base

No long reads or over-complicated help sections. Just straight answers to common questions — so you can get on with your day.

Choosing a Model

What’s the difference between Vibro-Q 120 and Vibro-Q 200?

Vibro-Q 120 is designed for everyday home use with a max load of 120kg. Vibro-Q 200 is our heavy duty edition with a max load of 200kg.

Which one should I choose?

For home users: Choose 120 if you want a simple, everyday home plate. Choose 200 if you want the higher max load, bigger platform and smart phone app control and a more “premium build” feel.

For fitness studio owners: Choose 200 for long hours.

For nursing homes: Choose 200 for heavier seniors and stability.

Using Vibro-Q

How do I use it?

Step on, choose a setting, and start with a simple stance (standing, soft squat, or gentle stretch). Keep sessions short at first and build gradually as it feels comfortable.

How long is a typical session?

Most people start with short sessions and increase gradually. The goal is consistency over intensity.

Is it beginner-friendly?

Yes — it’s designed to be simple. Start on a comfortable setting and use support (like a chair) if you prefer.

Can I use it in the morning or evening?

Yes. Many people like it as a quick morning reset or a simple evening routine. And some do both. Keep it at a comfortable level that suits your day.

Do I need special shoes?

No. Many people use it barefoot or with sneakers—choose what feels stable and comfortable for you.

Can I add resistance bands or exercises?

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Practical Questions

Is it noisy?

It produces normal operating sound like most home fitness devices.

What surface should I use it on?

A flat, stable surface is best. Device itself has suction legs which sticks to the floor

How do I clean it?

Wipe down with a soft, slightly damp cloth. Avoid harsh chemicals and don’t spray liquid directly onto the unit.

Safety

Is Vibro-Q safe for everyone?

Vibro-Q is intended for general home fitness/wellness routines. If you’re unsure whether vibration exercise is suitable for you, check with a qualified health professional before use.

Orders & Shipping

Do you ship Australia-wide?

Yes — we ship Australia-wide.

How long does delivery take?

Sydney metro is typically around 2 business days. Australia-wide is typically around 8 business days. Delivery times can vary during peak periods and remote areas.

Do I get tracking?

Yes. You’ll receive tracking once your order has been dispatched.

How much is shipping?

Shipping is free AU wide

Returns & Warranty

What warranty do you include?

Vibro-Q 120 includes a 2-year warranty.

Vibro-Q 200 includes a 3-year warranty.

Full terms are listed on our Warranty page.

Can I return a product?

Yes. We offer 180-day returns from the date your order is delivered. To be eligible, the product must be returned in reasonable condition and include all accessories that came with it. For full details and any exclusions, please see our Returns Policy.

What’s your return policy?

We offer 180-day returns. Return conditions and process are provided on our Returns page.

How do I request a return or refund?

Email our support team with your order number and we’ll reply with the next steps and return instructions. Once the item is received and checked, we’ll process your refund to the original payment method (processing times can vary by bank).

Didn’t Find Your Answer?

Our team is here to help. Reach out and we’ll get you the information you need — fast.

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Turn Every Workout Into a Comeback

A comeback doesn’t have to be intense—it has to be consistent. Vibro-Q supports short sessions that feel doable, even when you’re easing back into movement. Start gentle, build confidence, and keep your routine simple and repeatable.

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